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In-stock products generally ship out very quickly, same day or within 1 - 3 business days. If your order contains a pre-order item, it will ship out when all items in the order are ready.

Transit time varies by destination, and there could be unforeseeable delays. Here are typical transit times:

Canada: 1 - 5 business days

United States: 3 - 8 business days

International: 7 - 14 business days

Because we ship out in-stock orders so fast, we cannot make any changes to orders once they are placed. 

If you have an order that contains a pre-order item and has not yet shipped, you may be able to make a change. Please contact us.

We ship to Canada, United States, Europe, Australia, New Zealand and some other countries. If your country is not available at checkout, contact us as we may be able to add it.

We offer free shipping on orders over $200 CAD. The cart must be $200 CAD before shipping and taxes, and after any discounts have been applied. Below $200 CAD, shipping is $14.99 CAD within Canada ($12.99 within Manitoba), $14.99 CAD to United States and $50 CAD internationally.

Please be aware that orders to outside of Canada or the United States (Europe in particular) will likely be charged taxes and duties upon arrival, which you are responsible for.

Make sure to sign up for our emails and/or text messages for insider discounts and to be the first to know when something exciting is happening!

Also, you can sign up for our Prana Points rewards program to earn points towards coupons with every purchase, review, and on your birthday.

When someone doesn’t like their purchase due to non-damaged reasons (sizing, colour, etc.), instead of returning the item back to the warehouse, the return can be listed as an EcoDrop product and shipped directly to the next customer, reducing the environmental impact of return shipping trips.

EcoDrop items are:

- 20% off (with free shipping)

- only in stock for up to 5 days at a time

- in brand new condition. It’s no different from purchasing an item in-store that was tried on. If the EcoDrop item is not in perfect condition upon arrival we will refund you.

- final sale, cannot be returned or exchanged


Our next restock is November 2023.

Need to make a return? Sumbit a return request