How do I make a return or exchange?

We hope you are over-the-moon with your new Prana Vida and dancing around your house in it right now. But something doesn't work out don't worry, you have 30 days from the time your receive your order to make a return or exchange.


  • All items must be unused and in the same condition you received it, with the barcode sticker still attached

  • EcoDrop purchases and items that have been discounted more than 30% cannot be exchanged/returned


Within Canada:

Submit a return request via the return portal and we will send you a trackable return label (Canada Post). 

*Your order number is the number after PVS# on your packing slip.*

You can choose a classic return or our new EcoDrop return option. A $14 CAD fee will be deducted from your refund. Exchanges are FREE.



Want to do an in-person return/exchange (in Winnipeg)?  Please contact us and we'll be happy to arrange this!

Outside Canada:

We cannot provide a return label, but we do accept returns (you must pay the shipping). Please contact us for the return shipping address.