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We hope you are over-the-moon with your new Prana Vida and dancing around your house in it right now, but if something doesn't work out don't worry. Making a return or exchange is as seamless, smooth and comfy as our waistbands, and FREE for North American customers!
INTERNATIONAL? Please contact us directly, and we will provide you a return shipping address. International customers are responsible for paying return shipping.
Here's the deal:
|SUBMIT A RETURN REQUEST||Simply go to our returns portal and let us know what's up. If there is something wrong with your product, please attach a photo of the flaw/issue. You can choose to receive an exchange, a refund, or a store credit.|
|SHIP YOUR ORDER BACK||
If your request is approved, we'll send you a free return label to fix to your package and drop at your local Canada Post or USPS post office.
|REFUNDS||All refunds will be credited back to your initial form of payment. The original cost of shipping (if applicable) is not refundable. If you choose store credit, it will be in the form of a coupon code that can be used towards a future purchase.|
|EXCHANGES||While we will do our best to get you the product you want, exchanges are not guaranteed as we tend to sell out quickly. To make sure you get the item(s) you want we recommend ordering now and then returning the items you don't want for a refund.|